英文投诉信：手提电脑毛病(prepared by: alexcwlin; edited by: Adam Lam)
Alex Lin
(Address)
(Phone #)
(email address)
July 3, 20XX
Customer Service
Best Buy Canada Ltd.
Consumer Relations Dept.
(Address)
Dear Sirs/Madams:
Re: Alex Lin Reward Program #: 1234567890
As
a long-time loyal customer of Best Buy where we have purchased over
70% of our computers and other electronics, we are writing to you
to lodge a complaint respecting a faulty Axxx laptop computer which
cost me over 10 hours of time.
I
am seeking some token compensation from you for such
trouble.
Also please note that on the positive side, I have brought
the problem and solution to the attention of your store technical
staff which could save you further trouble and lost sales in
selling the existing stock of laptops of that model.
Here are the facts:
On
June 26, , I purchased an Axxx laptop and other accessories
which totaled $1,009.94 including taxes from your Scarborough Best Buy store.
After spending no less than 10 hours installing programs
and updates, I found out I could not burn the recovery
disks.
The Axxx registration screen instructed me to go to a Best
Buy (see attached) and I went back to the Scarborough Store. A
technician went through the process and concluded it was a rare
case where the recovery partition was corrupt, and gave me a new
laptop. He also gave me the website address of Axxx.
I
went back home and loaded the new laptop, but the same problem
occurred and I could not burn the recovery disk. Before deciding to
return the computer for full refund, I wrote to the Axxx technical
assistance hotline. After several tries and few more hours, they
finally instructed me to download a patch which resolved the
problem. I related the experience to the Best Buy store technician
that helped me.
The question is why Axxx is selling faulty laptops without
properly advising retailers how to fix them? It cost me over 10
hours and Best Buy an open-box laptop.
Please note that I did contact Axxx for compensation and
they refused. My transaction was conducted with Best Buy and I hope
you can consider some token compensation for this fiasco so that I
know I am well taken care of in dealing with you.
Yours truly,
Alex Lin.
(Follow-up: I can’t remember what happened. I could have received a
$25 of gift certificate from Best Buy for my trouble.)
